Using the Fyber Platform
How often is performance data updated in the dashboard?
Our analytics backend is near real-time, with maximum delay of 15 minutes. You can always see the freshness of the data at the bottom of the Analytics page.
How long is the data stored in your system?
For traceability reasons we keep track of all the transactions executed through our platform, no matter how old they are.
Is it possible to track and view the performance of mediated ad networks?
Yes, you can configure Reporting API access for most mediated networks, allowing you to see consolidated performance data in the Fyber Dashboard.
Can I export app data for use in other systems?
Our Analytics page in the Ad Monetization Dashboard allows you to export performance data for your apps, in CSV format. Just look for the “Download” button!
Why are the request numbers in the analytics different when I filter by Ad Network?
Overall request numbers are calculated differently than request numbers for the individual ad networks:
The Offer Wall displays multiple offers on the same page. A single container request usually represents multiple ad requests. Therefor the total number of requests for the ad networks will be much higher than the number listed overall.
- Overall requests count container requests. ie The number of times a user requests the Offer Wall.
- Ad Network requests count ad requests. ie The number of ads requested for a user from that ad network.
Rewarded Video can make requests to multiple different ad networks during a single request for videos. Therefor the total number of requests for the ad networks can be higher than the number listed overall.
- Overall requests count the number of requests for video. ie The number of times a request is made to the Fyber sdk for a video for an individual user.
- Ad Network requests count the number of requests made to that particular ad network via Fyber mediation.
What’s the difference when my app is in Test mode?
Apps in test mode won’t be visible in any performance data or Analytics.
My users have a problem with offer completion, what should I do?
Please always refer users to the Customer Support button at the end of the Fyber Offer Wall. This ensures that we can correctly identify the user, and reimburse them if necessary.
Need more help?
Please get in touch! Contact your Account Manager or report an issue to our Developer Support team, or contact the Developer Portal team directly, including details of your account if you are a registered Fyber Developer.